Logo

Differenz Force

We make a difference
  • Home   »  
  • Blog   »  
  • constant contact salesforce integration

constant contact salesforce integration

Easily manage contacts and email marketing with Constant Contact Salesforce integration. Sync data, run better campaigns, and save time with connected tools.

constant contact salesforce integration

Get in Touch with Our Salesforce Experts

Whether you're looking to optimize your Salesforce solution or need custom development, our team is here to help you unlock the full potential of Salesforce.

Contact Us Today

Managing customer data and email marketing separately can be a challenge for businesses. With Constant Contact Salesforce integration, businesses can streamline both processes and improve their overall workflow. By connecting these two platforms, companies can ensure that customer information stays consistent and accessible, allowing for more efficient marketing campaigns and stronger customer relationships.

In this blog, we’ll explore how integrating Constant Contact with Salesforce can simplify your marketing efforts, improve data accuracy, and help grow your business. We'll also cover the steps for setting up the integration and the benefits it offers.

What is Constant Contact?

Constant Contact is an email marketing tool that helps businesses connect with their customers through targeted email campaigns. It provides simple tools for creating and sending emails, tracking results, and managing customer lists.

Core Key Features

  • Email Campaigns: Create custom emails for various purposes like newsletters, promotions, or event invitations.
  • Contact Management: Organize customer contacts and segment them based on preferences, behaviors, or demographics for more effective targeting.
  • Automation: Automate email campaigns to send timely messages, follow-ups, or reminders based on customer actions or schedules.
  • Reporting: Get detailed insights into the performance of email campaigns, such as open rates, click-through rates, and customer interactions.

Why Integrate Constant Contact with Salesforce?

Easy Data Sync: By connecting Constant Contact with Salesforce, your contact lists stay up-to-date across both tools. Any changes made in one system will reflect in the other.

Personalized Campaigns: With customer details from Salesforce, you can send more relevant emails through Constant Contact, targeting the right people at the right time.

Save Time: This integration removes the need to manually update contact lists. It works automatically, making your email marketing process faster.

Better Insights: The combination of both platforms helps you track how well your email campaigns are doing, letting you see what works and what doesn't.

Streamlined Workflow: With everything linked, managing customer data and emails becomes much easier, helping you stay organized.

Improved Customer Relationships: Having integrated data means you can send more targeted follow-ups, making your interactions with customers feel more personal.

Tracking Leads: You can monitor how leads engage with your email campaigns and see which ones are more likely to convert, improving your sales process.

Easier Reporting: Combining data from both platforms simplifies reporting. You can easily analyze campaign performance and sales data in one place.

How to Integrate Constant Contact with Salesforce

Step 1. Connect Your Salesforce Account

  • Go to the Tools menu and click on Apps & Integrations.
  • In the "All Integrations" tab, either search for Salesforce or scroll down to find it. Click on the Salesforce block.
  • Click Connect
Connect Your Salesforce Account
 Salesforce Account

Step 2. Log in to Salesforce

  • Click on the Salesforce block.
  • After clicking the Salesforce block, a pop-up will appear asking you to log into your Salesforce account.
  • Enter your Salesforce credentials and sign in.
Log in to Salesforce

Step 3. Create an Import

  • Once logged in, click on Create an import to begin the integration process.
Create an Import

Step 4. Choose the Type of Import

Select the import type you wish to conduct:

  • Contacts Lists Import – Import contact lists from Salesforce.
  • Leads Lists Import – Import leads lists from Salesforce.
  • Campaign Lists Import – Import contact and lead lists from Salesforce campaigns.
Choose the Type of Import

Step 5. Manage Your Fields

  • Choose the fields you want to import by selecting the corresponding Salesforce fields and matching them to Constant Contact fields.
  • You can click the X to remove a field or use the "Add a new field" dropdown to add more fields.
  • Click Save when you are satisfied with your field selections.
Manage Your Fields

Step 6. Set Import Settings

  • Select your preferred import type:
    • Overwrite – Overwrites any existing contacts with new data.
    • Merge – Merges new contacts with the existing ones.
  • Choose the Salesforce contact list from which you want to import data, or select "All Contacts" to import everything.
  • Choose the Constant Contact list where these contacts should be added, or create a new list if necessary.
  • Set the frequency for how often the contacts should be updated.
  • Provide a name for the import and click Import.
Set Import Settings

Step 7. Confirm Permissions

  • Make sure to check the box confirming that you have permission to send emails to these contacts.
  • Review the summary of your settings and click Import to finalize the integration.
Confirm Permissions

Step 8. Final Review

  • Once you click import, the process will begin. You’ll be able to track the progress and check for any errors or updates.

Step 9. Monitor the Import Progress

Once you’ve initiated the import, you’ll be directed to the Salesforce integration dashboard. This is where you can track the progress of your import. It will initially show as "In Process."

You can view details like the number of contacts being imported, and if any issues arise, they will be displayed here.

Monitor the Import Progress

Step 10. Review Successful Import

After the import completes, the status will change to Success. You can now see all your imported contacts in the selected Constant Contact list.

At this stage, all data from Salesforce should be synced correctly into Constant Contact.

Review Successful Import

Step 11. Set Up Additional Imports (Optional)

If you wish to set up more imports or update existing ones, you can repeat the process. You can import more lists, or set a schedule for future updates.

Step 12. Regular Updates

To ensure your contact lists are always up to date, set your desired frequency for updates (daily, weekly, monthly). The system will automatically update your Constant Contact account with any new or changed contacts in Salesforce.

Challenges to Consider with Constant Contact Salesforce Integration

Challenge Solution
Data Mapping Errors Carefully review and align fields to avoid errors.
Contact List Management Organize contact lists in Salesforce before syncing.
Import Frequency Confusion Double-check import frequency settings to keep lists up to date.
Permission Issues Ensure you have correct permissions in both platforms before syncing.
Data Sync Delays Break imports into smaller batches to speed up the process.
Error Handling Monitor import progress and address any issues immediately.
System Compatibility Make sure both platforms are updated to the latest versions.
Confusion with Import Types Understand each import type and select the one that fits your needs.
Troubleshooting Use the dashboard to track progress and check for errors during import.
Integration Setup Complexity Follow step-by-step guides and seek help if needed for a smoother setup.

In Conclusion

Connecting Constant Contact with Salesforce can really make things easier when it comes to managing customer info and running email campaigns. It helps you keep everything updated automatically, so you don’t have to worry about losing track of contacts or sending out irrelevant emails.

Sure, there are a few things to watch out for, like making sure the data matches up right or setting the right import schedule, but once you’ve got it set up, it runs pretty smoothly. All in all, this integration can save you time, keep your data accurate, and help you build better relationships with your customers.