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Differenz Force

We make a difference

Salesforce Travel and Tourism Solutions

Tour businesses are no longer working with just bookings and brochures. They now want quicker systems, better tracking, and tools that don’t waste time. Differenz Force provides Salesforce Travel and Tourism Solutions that support these needs using tools already trusted by businesses worldwide.

Whether it's trip planning, payment handling, or checking room status, our team helps set up services that cut delays and keep everything in one place. We bring all travel and tourism work together so it feels easier, not heavier.

Salesforce Travel and Tourism Solutions

Salesforce Travel and Tourism Solutions We Provide

1

Hotel Room Availability & Booking Management

2

Tour & Route Management

3

Multi-Currency & Multi-Language Support

4

Ticket Management

5

Payment Security & Safe Transactions

6

Customer Service Automation

7

Custom Reporting & Analytics

8

Integration with Other Travel Systems

Want to simplify your travel business operations with Salesforce?

We offer solutions that improve every part of your management process.

How these Salesforce Travel and Tourism Solutions Helps

Improved Operational Efficiency

Salesforce brings all operations, like hotel bookings, customer service, and route management, into one platform. It reduces time spent on manual tasks and helps eliminate errors by keeping everything in one place.

Better Customer Experience

Salesforce allows businesses to offer personalized travel experiences, like custom tours and multi-lingual support. It also provides real-time updates, ensuring travelers feel more engaged and satisfied throughout their experience.

Cost Savings

Salesforce helps reduce costs by automating tasks like booking, payments, and customer service. This reduces the need for manual effort and lowers operational expenses, saving businesses time and money.

Scalability

Salesforce can grow with your business. Whether you're a small agency or a large operator, Salesforce tools expand to match your increasing needs without disrupting daily operations.

Security & Compliance

Salesforce keeps all payment processes and customer data secure. Its tools follow industry standards, giving businesses and customers confidence that their information is protected.

Real-World Impact of Salesforce in the Travel Industry

Southwest Airlines

Challenges Faced
  • HR support was slow and inefficient, causing frustration for employees.
  • Disconnected systems made it difficult for employees to get the help they needed.
  • Employees with disabilities faced barriers to accessing support.
  • Time-consuming manual processes took away from focusing on people and customer experience.
What Changed?
  • Saved $2.8 million by moving HR support to a simple self-service portal
  • Replaced 15 different systems with one clear setup for agents
  • 30% of customer calls now handled through live chat after adding support inside the app
  • Built-in accessibility features help employees with disabilities work more easily
  • Tracking for parts, culture efforts, and daily tasks improved across all locations

Heathrow

Challenges Faced
  • Heathrow serves over 83 million passengers annually, connecting them to 200+ destinations.
  • Only 5% of passenger data was accessible before, mainly held by airlines and travel agents.
  • Heathrow aimed to increase its customer knowledge base and reached over 10% using Data Cloud in three years.
  • Passenger traffic is steadily rising, requiring more efficient data integration and service improvement.
What Changed?
  • Data Cloud unified passenger data from systems like Databricks, Microsoft Azure, and Smart IVR.
  • Agentforce automates data collection, enabling 90% accuracy in case summaries.
  • Live chat response times were reduced by 30 seconds, handling more inquiries.
  • Heathrow added FAQs and in-terminal wayfinding powered by Agentforce.
  • The app, powered by Commerce Cloud, increased digital revenue by 30% over four years.
  • Marketing Cloud drove personalized engagement with a 49% email open rate.
  • Commerce Cloud integration improved parking reservations, allowing direct booking through the app.

Our Salesforce Services for Travel & Tourism Industry

Consultation & Strategy

We help businesses plan digital tools that match their travel operations.

  • Understand current system gaps
  • Define custom feature needs
  • Suggest Salesforce-compatible tools
  • Create a project roadmap
  • Estimate cost and timeline clearly

Custom Travel App Development

We build mobile apps for Android and iOS that support real-time travel services.

  • Push notifications for booking updates
  • Personalized messages based on trip type
  • View tickets, hotel details, and schedules in one place
  • In-app payments and digital receipts
  • Offline access for key info during trips

Custom Travel Website Development

We create websites with booking, tour, and travel tools that support business workflows.

  • Online ticket search and bookings with multi-language support
  • Display travel packages with price filters
  • Add user subscriptions for early updates, deals, and member-only perks
  • Account login with saved plans and history
  • Sync across mobile and desktop

Platform Migration

We move existing tools or websites to Salesforce or new platforms without losing data.

  • Transfer of traveler data and trip history
  • Preserve booking logic and workflows
  • Reconnect payment and CRM tools
  • Minimal downtime during switch
  • Retest system before launch

Salesforce Integration Services

We connect travel tools with Salesforce features to simplify work.

  • Payment gateway integration for online bookings
  • Social media platform sync
  • Auto emails for trip updates or promotions
  • GPS-based location tracking during tours
  • CRM linked with bookings and customer data

Feature Customization

We build and adjust features based on your business size, audience, and tour types.

  • Custom dashboards for solo/group tours
  • Advanced filters for package selection
  • Flexible pricing by season or traveler type
  • Region-specific tax or rule settings
  • Guest user bookings without sign-up

Salesforce AI Features for Travel

We use AI tools from Salesforce to improve traveler experience and business decisions.

  • AI chatbot replies for booking or FAQ
  • Smart trip suggestions based on user interest
  • Predict delays or traffic issues in real time
  • Auto-grouping similar customer requests
  • AI-based reports on most booked tours

QA Testing

We test your tools before and after launch to avoid issues and bugs.

  • Functional testing across all devices
  • Check booking flow, payments, and logins
  • Detect crashes or missing screens
  • Fix speed and loading delays
  • Confirm safe use under heavy traffic

Ongoing Support & Maintenance

We help you maintain and grow your system long-term.

  • Regular updates to tools and systems
  • Quick bug fixes and issue checks
  • Add features as your business grows
  • System monitoring for performance
  • Tech support across time zones

Have more questions about how Salesforce can benefit your travel business?

Our team is ready to provide the answers and guide you through every step.

Industries We Serve

Automotive & Transportation
Banking, Finance, & FinTech
Construction & Real Estate
Education & E-Learning
Healthcare & Life Sciences
Entertainment & Media
Insurance & Risk Management
Manufacturing & Industrial
Retail & E-Commerce
Telecommunications & Utilities
Hospitality & Travel & Tourism
Food & Beverage

What Salesforce products do we work with?

Sales Cloud

Service Cloud

Marketing Cloud

Commerce Cloud

Community Cloud

Analytics Cloud

Salesforce Platform

AppExchange

Pardot

Financial Services Cloud

Nonprofit Cloud

Salesforce Chatter

Manufacturing Cloud

Data Cloud

Why Choose Differenz Salesforce?

  • 10+ years of industry experience
  • Professional expertise in Salesforce implementation
  • 150+ successful Salesforce projects delivered
  • Global recognition for excellence in service
  • Award-winning salesforce development company
  • Extensive industry expertise across sectors like Automotive & Transportation, Healthcare & Life Sciences, Retail, etc.
Faq

Frequently Asked Questions